Here you will find a collection of the Best WordPress Live Chat Plugins. I have listed some PHP live chat plugins, as well as software that can be integrated with any WordPress site.
Most of the content on the Internet has the same formats. Either text, images, videos or a GIF. The creator of the content is the one who publishes, and everyone else is the one who sees and listens.
This is good in a unique entertainment base, but sometimes people have questions that can not be answered, sometimes the content is not self-explanatory, and sometimes the users want the questions answered one by one.
For example, 68% of all customers do not make a purchase, and most of this happens because they have questions or doubts about the products or services. To eliminate such problems, you can install the functions of a live chat on your website.
It also adds a level of personal touch to your website or blog.
You can offer exceptional customer service, much better and more attractive than typical e-mail support. In addition, you can also address your problems instantly, which is always an advantage for your customers since no one likes to wait.
Again, as discussed, many people leave an electronic store because of the ambiguity of the content. And in this way with the functionality of a live chat. You can address these potential customers, resolve their doubts, queries, and increase conversions.
If you are here, it is because you are an active user of WordPress. And you will be pleased to know that the platform is full of very good plugins that allow you to chat with your clients one by one.
In fact, there are so many add-ons in this category that you can even get confused about which one is the best and which one suits your needs. But I will give a detailed explanation of each one so that the election is the most appropriate.
In this post, I have compiled a list of the best WordPress plugins for a Live Chat separating wheat chaff. So without further ado, let’s see this list:
Top Premium WordPress Live Chat Plugins
Facebook Chat for WordPress
The name of the plugin says it all. With this add-on, you can incorporate Facebook’s live chat features into your WordPress website and make it more attractive for your visitors to see.
It is very easy to start with this plugin, and you do not have to go through complicated configurations to make it active.
With this plugin, you can convert your visitors into clients. You can always be active on your site and make it very easy for potential customers to ask any questions before a purchase process.
You can use this chat system for an unlimited session, with unlimited users and you will have an unlimited history of the chat sessions.
It is a chat system compatible with mobile devices, so you do not have to sit in front of your desktop PC to offer support to your customers. Install this add-on and take your business with you wherever you go.
Live Chat Unlimited
Live Chat Unlimited offers support for the unlimited installation of websites and the installation of unique websites respectively. It is fully customizable, which means that you can mold it according to the design style of your site.
There are also a lot of beautiful skins that you can apply to your chat box. In addition, the add-on receives periodic updates along with incredible features.
As for the features, it provides total freedom to create and eliminate operators of your support team. There is also an option that allows multiple operators to enter and answer questions from a single user. We see all the features below:
- Open code to programmers
- Installation in unlimited domains
- 100 users can chat at once (that is, 10 operators and 90 visits)
- Light … It works in iframe so as not to damage the performance of your page. Your widget is loaded once your page is fully loaded.
- Multilingual support (WPML and Polylang plugins)
- Very clean code
- More than one operator can answer the same user’s question.
- “Notifications by email” when the new visit is online (optional)
- SSL support All your messages and visits will be encrypted.
- Tested with the latest version of WordPress
- Compliance with GDPR
- Tested with PHP 7.2 and WordPress 5.0
Awesome Live Chat
Awesome Live Chat is another of the customizable live chat plugins for WordPress. It comes with elegant and classic themes, along with a lot of color combinations to help personalize the chat box.
In addition to providing a quality service to the customer and your visitors, the supplement also provides exceptional service to the buyer if you have any problems with it.
The list of features of the add-on offers a responsive design, the option of having infinite operators and departments, analysis of visits such as where your client comes from, the country, your IP address and much more.
Also to help your visitors, there is an offline messaging option for when operators are offline, then there is the possibility of allowing users to take a transcript of the chat session and many similar options.
Ultimate Support Chat
Ultimate Support Chat is a WordPress Live Chat plugin enabled for translation. This can be very useful if your company or service is directed to a global audience. And your visitors or customers ask their questions in their native language.
Also, since you can accept and answer questions in the native language of the visits, this can help build a better relationship with them.
Besides being ready for translation, other interesting features offered by the add-on include the administration of user roles, operator profiles, online operator hours, options for having multiple active conversations, support of notifications by SMS, chat files, predetermined answers to frequently asked questions and much more.
Note that the plugin does not come with many customization features and you get a very generic chat box. It has a very basic and clean design aspect that helps to integrate with the aesthetics of your site so that the design is not a problem.
WordPress Live Chat
As the name suggests, this is a live chat plugin created for the WordPress platform. The fresh feel and clean design of the plugin helps create a very professional looking chat option for any business.
It is a comprehensive solution with regard to customer service requirements. You can create custom FAQ messages ready to be used.
It offers incredible configurations with widgets and customization features. You have color options to combine the chat system with the design of your site.
You can make the chat system available in full screen, make it easy to use and have better control while chatting with your potential customers.
It also offers the option of emoticons and avatar to ensure that your live chat system is perfect to improve business support.
PHP Live Chat Pro
PHP Live Chat Pro is a feature-rich live chat add-on for WordPress websites. It comes with a series of incredible functions that allow you to obtain the conversion of a potential client.
For starters, your live chat box comes with full translation support, which is always a welcome feature as I explained earlier. Then there is the free mobile application that you can use to chat with your customers on the go.
We see a more detailed description of its list of features.
While chatting with a customer, you can see their location. Then comes the option to share files directly from the chat box. Social media URLs also appear in the chat box as alternative support media.
Then come all the customization options to help adjust the color and text in the chat box. Other features include a full screen mode, chat logs, support for emoticons and avatars, frequently asked questions, widget visualization and much more.
Free WordPress Live Chat Plugins
Pure Chat is a perfect live chat plugin if your highest requirement is to have a chat box that can be customized without limits.
No doubt you can create beautiful and attractive chat boxes, which your customers will not mind appreciating and watching while they await your response.
The plugin offers an extensive list of tools such as unlimited colors, a variety of incredible animations, compatibility with custom images, etc.
However, it is not merely every aspect without substance. In fact, you get very advanced features such as an analytical tool, multiple chat management, proactive chat activators and much more. There is also the option to enable a schedule for when the live chat feature is activated or deactivated.
By default, all live chat boxes are converted into a subscription form that you can use with any MailChimp email list.
iFlyChat is another option to include a free and premium live chat. The free version of the add-on offers a maximum of ten connections with all the standard features.
With this add-on, you can surely increase the user’s participation in your site. You can have private and public chat sessions with your potential clients.
This plugin offers a system in the configuration to minimize spamming; You can moderate the chat system to keep it clean and ready.
The add-on integrates seamlessly with the system for creating BuddyPress communities. And giving you a good boost with the amazing chat feature.
Formilla is a very efficient live chat tool that is available in a free or paid version. In fact, the add-on is so rich in features that you can use the free version if you only receive a moderate amount of traffic to your website.
You also get support for proactive chat, even with the free version. However, only up to 30 chats per month are allowed. It also lacks personalization tools with the free variant.
However, with the premium version, you get support to manage a large number of chats, which is necessary for high traffic websites. Then there are customization options that you can use to change the appearance of your website.
Premium users also get the advantage of chatting via Android or iOS, which means you can stay in touch while traveling. Other impressive features you get is the monitoring of real-time visits, offline email forms, chat queues and much more.
TIDIO Live Chat
The TIDIO Live Chat plugin for WordPress offers one of the most intuitive user interfaces in the group. So, if you are new to WordPress and want to provide live chat support to your clients, I recommend you try this add-on.
As far as appearance is concerned, the plugin is available in three different designs that you can customize in the colors that best suit the aesthetics of your site.
All the chats that you have activated are handled directly from the Tidio chat tab, which is installed in your WordPress panel. You can also manage them through your mobile by downloading the corresponding application.
The add-on supports functions such as automatic messaging to your clients, if for some reason you are busy. Also, if the client leaves the chat, there is the option to continue through emails. You can read this article to know how to set-up the TIDIO plugin on your WordPress site.
WP Live Chat Support
As the name suggests, this add-on is created for live chat support with WordPress. A live chat can be very useful to obtain better sales, because potential customers get that additional security that there is someone who supports you immediately if there is a problem.
WP Live Chat Support is a free WordPress plugin that helps you offer assistance to your customers. This is a great tool for small businesses.
With this add-on, you can have unlimited simultaneous live chat sessions, which is an excellent and very useful feature.
The plugin offers a complete configuration with respect to the design and use. You can change the color scheme of the live chat widget to make sure it looks like a part of your site.
It also offers six different chat theme options to choose from, and you can adjust the design according to your needs.
Users can move the live chat widget through the screen to make it easier for them to use the chat along with other work they are doing.
The add-on stores messages when you’re not online for live support so you can go back and reply to those messages.
This is an excellent add-on to live chat for WordPress that brings high-quality participation to your site. As I mentioned earlier, a chat system on your site can make a big difference in the conversion.
It is always a good idea to make it easier for your visitors to get information about the content they can find, to the users who like to buy on the sites with a real person behind.
Therefore, interactions and commitment are very important.
The plugin offers a modern chat interface to your site. It has all the features and options so that the chat system integrates perfectly with your website.
It is a complement of free and paid chat, the free version of the plugin is limited compared to the payment options. The free version offers up to 5 simultaneous users, while the paid version can reach up to 1000.
The group chat option is available in the paid version. If you are managing a smaller site with limited users, the free version is good enough to start. You can always update if you need it as your business grows.
Not only does it serve for a live chat, but it is also a complete sales support system for WordPress sites. This is free with many interesting details that we see below.
With this Zoho plugin, you will be aware of your visits on the web. If you are running an online store in WordPress, this system gives you amazing details of your store visits, such as geolocation, reference source, etc. So you can easily make your business decisions based on the data.
This live chat system comes with an automatic trigger to attract visitors to your store and increase revenue on your site.
Conclusion – WordPress Live Chat Plugins
This is the selection of the best WordPress Live Chat Plugins for Live Chat. I hope you found this reading useful. All the accessories I have mentioned here are first class and the best in their category.
However, there are many of these plugins and all cannot be covered in this list.
Therefore, if you know some incredible add-ons that are not mentioned here, do not hesitate to quote them in the comments section. Your fellow readers will love having more options, especially from someone in the community.
Also, if you decide to use any of the plugin mentioned here or you are already using one, leave us a comment about your experience with it. We will all love to hear your ideas and experiences.